The title tag is an HTML title element critical to both SEO and user experience that is used to briefly and accurately describes the topic and theme of an online document.

The title tag is displayed in two key places:

  • Internet Browser – Title Tags display in the top bar of internet browsers.

title tag in browser

  • Search Result Pages – Search engines display title tags in their results along with another less important on-page factor, the meta description tag.

title tag in search results page

Importance for SEO:

Historically, the title tag has consistently been one of the single most important on-page SEO factors. Before search engine algorithms increased their complexity, the title tag was an easy way to try and determine the topic and relevancy of a page. As search engines evolved, their algorithms started to include additional factors such as link data, social media interaction and traffic/performance metrics. The title tag, however, still holds great value for on-page search engine optimization.

According to SEOmoz’s annual Search Ranking Factors survey of 37 influential thought leaders in the SEO industry, 35 of the 37 participants said that keyword usage in the title tag was the most important place to use keywords to achieve high rankings.

Creating Optimized Title Tags

Title tags are one of the best return on investment SEO techniques because they are a low effort and high return task. Most blogging platforms like WordPress and Drupal either provide built in solutions or downloadable add-ons to provide access to create and edit title tags.

Optimization Tips:

  • Be Accurate – Try not to wonder off topic with your title tags as they are used as a relevancy factor to describe a page in search engine algorithms. Stray too far off the path and you may look like you’re spamming, keyword stuffing or other manipulative techniques.
  • Don’t Target Too Many Terms on One Page – A good rule of thumb is to try not to target more than a couple keywords per page. If you could create a standalone article on the topic, it should be its own page. This method allows search engines to more easily determine the topic and relevancy of your page.
  • Optimize Your Length for Results Pages – Search engines standardize their results pages by limiting the amount of characters they show per element of a listing. Title tags are allowed a maximum of 70 characters is the maximum amount of characters before they display an ellipsis – “…” to signify that a title tag has been cut off. Your title tag may not make sense to a user if it gets cut off before the point is made, so be sure to check title tag length. Additionally, don’t go overboard with keywords and use common sense to know what looks too long.
  • Keyword Placement and Order Matters – According to SEOmoz’s survey, the earlier the keyword is used in the placement of the title tag, the more helpful it is for ranking factors. Additionally, because it is near the beginning and likely not cut off at the 70 character limit, the more likely a user will see it and click on your search result listing.
  • Try to Be Enticing – Your title tag is a searcher’s first impression with your page and sometimes brand. Leverage the title tag to not only optimize for SEO but also for user experience. Studies have shown that the message you convey in your title tag can get your more traffic than the search result listing ranked above you. Think of the following example – which one would you click on?:

Option A: Digital Cameras – Company Name

Option B: Buy Digital Cameras and Accessories – Limited 20% off – Company Name

Search Engine Result Pages

One last thing to note is that any keywords in title tags, meta descriptions and display URLs that match the performed search query will be bolded on the search results page. With searchers using title tags to determine which listing they click on, an optimized and enticing title tag can increase click-through rates and greater brand awareness.

By: Christopher Kelly


It may be the dog days of summer but the InsideView development team has been hard at work churning out new features to help boost your sales productivity.  We are happy to announce that our August 2010 release of SalesView will be available this Saturday morning, August 14th.

If you’ve been using SalesView for more than a few months or have seen our B2B social intelligence announcement from last week, you already know that much of our product innovation has focused on enabling social selling and engaging with the new breed of B2B buyer, Customer 2.0.  That theme continues in our August 2010 release with features like social profile integration and social media sharing options.  Our customers continue to drive innovation as well and so you’ll also find features like multiple watch lists and a streamlined prospecting interface in this latest release.

Here are your August 2010 release highlights!

•    More powerful list building
•    Multiple company watch lists
•    Integrated LinkedIn profiles
•    Social media sharing

More Powerful, Streamlined List Building

The new list building user interface has been streamlined to make prospecting more intuitive.  We have consolidated the company and contact search criteria in a single screen so that you can find the right prospects with fewer clicks.

smart prospecting and list building

Manage multiple company watch lists

This new feature allows SalesView TEAM users to track multiple company watch lists.  With the ability to create up to five (5) watch lists you can easily track and manage different groups of companies (e.g. customers, prospects, competitors, partners, territories, etc.)

trigger event selling with multiple=

Integrated LinkedIn search and profile details

This new feature makes it easier than ever to search and view LinkedIn profile details within SalesView.  This capability is also available within your CRM contact mash-up view.

integrated social profiles enable social selling

Share news alerts via social media or your CRM

This new feature makes it easy to share compelling events and news articles via social media (e.g. Facebook, LinkedIn, Twitter.)  If you use Salesforce.com or Oracle CRM On Demand you can also save Agents/News directly to your CRM as a task, note, or attachment for follow up.

share news alerts via social media and your CRM

Release Preview Webinars

To learn more about the August 2010 release join one of our scheduled webinars.  Click here to register for one of the following dates/times:

August 12th      Thursday : 10:00am PT/1:00pm ET
August 13th     Friday : 10:00am PT/1:00pm ET
August 16th     Monday : 10:00am PT/1:00pm ET
August 17th     Tuesday : 10:00am PT/1:00pm ET

Thank You… and keep the feedback coming!

Thank you for making InsideView the leading business and social intelligence solution for B2B sales and marketing professionals.  We couldn’t do it without your hard-earned business or your on-going feedback.  Speaking of which, we always want to hear from you.  For product feedback and suggestions, please email us at feedback@insideview.com.  For any support-related issues, email us at support@insideview.com.  Thanks again!

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Engaging with today’s new breed of socially-enabled buyer, or Customer 2.0, has become increasingly difficult for B2B sales and marketing organizations.  Traditional marketing tactics have become increasingly ineffective.  Inbound marketing, which is focused on generating relevant content that results in “getting found” by customers vs. the other way around, has brought new life for marketing.  Similarly, B2B sales organizations are adopting inbound selling (a.k.a. social selling) to drive prospect engagement in the latter stages of the buying process.

Getting found requires not only relevant content but also good visibility on search engines (which is where most customers begin their research.)  Making your content visible to Google and other search engines requires SEO (search engine optimization.)  SEO is often confused with online marketing and inbound selling, but is in fact a very distinct discipline.  As we’ve explained in a previous post, the equation for getting found looks something like this:

SEO + Inbound Marketing = Getting Found (by search engines AND customers)

So without further ado, he are 20 key SEO terms that inbound marketing professionals must understand:

301 Redirect – A redirect is a technique for forwarding one URL to another URL. It’s a useful and dangerous tool to seamlessly forward visitors and search engine spiders to a new URL for one of several reasons including if a website needed to change its domain or a time sensitive page like a contest has expired and is no longer relevant. 301 redirects, unlike 302 redirects, also transfer PageRank and SEO value to the new URL.

Breadcrumb – A breadcrumb is a navigational trail used on web pages to display where the page sits in the hierarchy of the website. Each level of the breadcrumb is usually a link back to the referenced page. An example breadcrumb looks like this: “Home > Category > Product Page”

Canonical – Similar to the 301 redirect, URL canonicalization is an HTML tag to help eliminate duplicate copies of the same page on a website. Unlike redirects, canonical URL tags are only used for search engine spiders to signal that the duplicate pages have a single source.

Co-citation – Co-citations are links used to establish similarity between two web pages. If sites A and B are either linked to or cited by site C, then they may be related to each other even though they may not directly link to each other. For an example, say your blog about banking is linked to from 1,000 other websites that also link to WellsFargo.com. Search engines will use the existence of 1,000 co-citations to establish relevance between your blog and Wells Fargo.

CSS – CSS, or Cascading Style Sheets, is part of HTML code that outline the layout of different elements of your site such as your header, content area, widgets, etc.

Image Alt Text – Alt tags are used in the HTML code to describe images on a web page. Since search engines cannot see images, the use alt text along with other factors to determine what the image is and how relevant it is. An example of alt text: <img src="image24094.gif" alt=”Latest picture of BP oil spill>

Inbound Link – An inbound link is a link from an external site to your site. An example would be if Site A adds a link to Site B on its homepage. Site B would have an inbound link from Site A. To see how many inbound links your site or page has, use the Yahoo! Site Explorer tool.

Indexed Pages – Indexed pages refers to the number of pages of your site that search engines have found, crawled and stored in their index. A page cannot rank for a search term unless it is in the search engine index.

Internal Links – Unlike inbound links, internal links is a link from one page on your site to another page on your site. An example would be if Site A added a link to the About Us page from the homepage of Site A. Internal links are valuable for SEO, although not considered to carry the same weight as an inbound link from an external source.

Long Tail – Long tail refers to uncommon search queries, generally phrases that are 3+ keywords in length. Popularized by Chris Anderson, long tail refers to the statistical probability distribution that there is a larger share of traffic to be gained by targeting the large number of uncommonly searched queries as opposed to the few, but wildly competitive and highly trafficked head terms.

NoFollow – A link element used in the HTML code of a link to tell search engines to not pass any SEO value or PageRank through the link. It was created to prevent spam in blog comments that the blog author could not control. An example of the nofollow code: <a href=”http://www.example.com/” rel=”nofollow”>discount drugs</a>

NoIndex – Noindex is a HTML tag that tells search engine spiders to prevent storing the page in a search engine index. It can be used for private information that you would not want anyone to find through a search engine. Found in the <head> section of the web page, an example code looks like: <meta content=”noindex” />

Outbound Link – An outbound link is a link from your site to an external site. An example would be if Site A adds a link to Site B on its homepage. Site A would have an outbound link to Site B.

PageRank – Is a link analysis algorithm, assigning a numerical weighting for the total value and trust accumulated by your entire site (all pages) based on the quantity and quality of the links pointed at your site.  Links are used by the search engines as the main factor determining trust, relevancy and the importance of a page and domain based on the quantity and quality of the links that point to it. Every link on the web is treated as a “vote” and that the more votes a page has, the more value its vote’s pass.

Robots.txt – Robots.txt is a protocol that determines the accessibility of specific pages on a domain to search engine spiders. The robots.txt file tells search engine spiders which pages to disallow any crawling or indexing before the spider even reaches the page. Try typing in any domain followed by /robotx.txt and see one for yourself: http://www.google.com/robots.txt

Spider A search engine spider is an automated program, known as a robot or crawler, that navigates through the web, crawling and indexing content from sites into a search engine index.

Subdomain – A subdomain is a domain that is part of a larger domain. An example would be Money.CNN.com is a subdomain of www.CNN.com. Subdomains are treated as separate sites from the larger domain it’s a part of and do not carry over the SEO value from its parent domain.

Subfolder – A subfolder is a folder or path contained within a domain. An example would be www.google.com/adsense is a subfolder to www.google.com. Subfolders are treated as the same site as the parent domain and carry over all SEO value.

Title Tag – Title tags are HTML tags in the code of a web page that define the title of the page. Title tags are displayed in the menu bar of internet browsers and on search engine results pages with a short meta description snippet. They are one of the most important on-page factors for SEO.

WHOIS – WHOIS is a query protocol to determine who the owner of a website is. Many resources are available to search WHOIS records such as Network Solutions. Private registrations can be used to hide contact information for WHOIS records.

By: Christopher Kelly

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InsideView and Marketo are pleased to announce the 2010 Customer 2.0 Roadshow, a six-city tour from August 4 to September 23rd.  The roadshow is hosted by AA-ISP and Focus, and is underwritten by InsideView and Marketo. To learn more about the roadshow, and register now, please go to 2010 Customer 2.0 Roadshow.

Why should you attend the Roadshow?

-  Hear about the latest trends related to Customer 2.0

-  Learn about how leading organizations are selling and marketing to Customer 2.0

-  Learn about what strategies you can adopt, from thought-leaders

-  Network with other sales & marketing professionals, while enjoying snacks and beverages

-  Get to see very cool venues!!

Where can I register?

- Click on this link: 2010 Customer 2.0 Roadshow

- Click on Register and select the city where you want to attend the road show and complete the form.

What if I can’t make it to any of the live events?

- If you can’t attend the live events, you can attend the two webinars that we have coming up:

— On August 3rd, there will be a Customer 2.0 Kickoff Webinar (Click on this link to register).

— On October 6th, there will be a Customer 2.0 summary webinar. We will discuss lessons learned during the roadshow. Please check back on http://www.insideview.com/events for registration details, which will be available soon.

With healthcare reforms under way in the US, saying that the healthcare industry is undergoing a sea of change is an understatement! Bottom line – many companies across the healthcare value chain are impacted – be it insurers, technology providers, or benefits firms. For healthcare providers, like others,  focusing on finding new growth opportunities and improving profitability through higher productivity are both critical.

Recently, we’ve been seeing tremendous interest in InsideView from companies across the healthcare sector, as they look to boost sales productivity and pursue new market opportunities created by healthcare reform – these include firms in the Fortune 100 as well as emerging technology leaders.

We’d like to thank these healthcare firms for choosing InsideView, and are excited about doing our part for the healthcare industry.

Twitter has fast become one of the leading online resources for finding, connecting and engaging with customers and prospects. Most organizations and salespeople have Twitter profiles, but only a few percent actually drive sales leads and generate a return on investment from Twitter. With so much potential, why are most Twitter profiles unsuccessful? Like most things online, the general consensus is that most users don’t know what to do or how to optimize their profile pages for success.

Without further ado, here are 5 steps for twitter optimization:

1. Fill Out The “About You” Info (Http://Twitter.Com/Settings/Profile) Making Sure To Set a Location and Fill Out the Bio.

Great way to add credibility and promote trust on first impressions. Not only does having this information make you stand out from other Twitter users, it shows that you are not a controlled bot program. Additionally, if your Twitter page shows up in a search results page, your Name, UserName and Bio are displayed to the searcher.

2. Add a Custom Background With Contact Information

With Twitter’s restrictions on page customizations, it’s hard to fit everything you’d like to in the tiny amount of space they give you. This is why many users and business are using a customized background with detailed contact information. See some great examples from SEOmoz, Michael Gray and HubSpot.

3. Use a Custom Avatar

Another key factor in gaining trust and credibility is a professional avatar. Preferably of yourself or your company logo, your avatar will help familiarize you with your customers and visitors, and only helps to increase your brand awareness.

4. Be Consistent With Your Tweeting Activity

Think of tweeting as a weekly activity just like blogging (Note: it should be a daily activity, but set realistic goals and try to beat them). Think of how relevant a news site would be if it posted 30 stories one day and then did not post again until three weeks later. Try to post at least once a day or a few times a week. Outlining a content schedule with upcoming events is a great way to think of new tweets.

5. Be Attractive To Casual Visitors

Ask yourself this question: Would you read it if it was someone else’s Twitter? Make your content exciting, unique and follow-worthy. Tweet about interesting news stories in your industry – not just your product, give away freebies, have contests and ask questions. Do anything you can to stir up interest and conversation.

By: Christopher Kelly

dwight-schruteLeads are coveted. Leads are adored. We score leads and we nurture leads. Leads are measured in meticulous detail, and continue to keep many, myself included, up at odd hours of the evening. Leads are made famous in movies and television alike. My favorite all time sales guy, Dwight Schrute, spent one entire Office episode asking one question:  ‘When are the leads getting here man?’

At best, the lead qualification process energizes and enables fruitful sales engagements which delivers prized funnel into the forecast. At worst, lead qualification is a cycle dialing, canned email popping machine who slowly beats prospects into submission.  If you are seeking ways to improve your ability to accelerate lead qualification, and aren’t interested in beating your prospects into submission, here are a few things to consider:

  • Knowledge is Power – It is critical to provide timely and relevant sales intelligence at the fingertips of your lead qualification team, and in many cases this falls right within your CRM. When I say sales intelligence, I don’t mean employee counts, revenue, URL, and geographic location which is typically what lead qualification teams leverage. I am talking about surfacing social profiles and social connections, presenting the climate of the prospects business and uncovering what is being said and about that prospect in the online world. Customers, particularly Customer 2.0, will appreciate this knowledge on the front line and will become more open to meetings and demonstrations and allow you to accelerate more leads into the funnel.
  • Speed, I am Speed – Speed is also extremely critical in terms of engaging with leads. Study after study shows the material degradation of leads as the seconds fly away. Without providing a tightly integrated sales intelligence solution to your sales team, those resources will waste critical minutes attempting to uncover some form of intelligence. Lead qualification team members will run to LinkedIn, Google, legacy data providers like Hoovers and Onesource to hopefully extract something meaningful. That wastes valuable time and will not provide a complete and relevant profile of your prospects.
  • Call Around the Lead – The ability to profile contacts and executives wider and deeper in an organization is paramount to improving lead qualification since let’s be honest, your decision makers are not out filling lead forms all day. The fact that someone came to your website or attended a campaign event demonstrates that at least someone believes there is a need for your solution. Through a comprehensive sales intelligence solution, such as SalesView, your sales team will be able to uncover additional contacts and easily find a credible message to have a better conversation.

As the buying process continually evolves and the competitive landscape becomes more and more crowded, differentiating yourself on the very first engagement has become more critical than ever. Using real time and accurate sales intelligence to improve your conversations and quickly engage with multiple contacts in a credible fashion will drive many more leads into opportunities and ultimately allow your Inside Sales managers get a better nights sleep.

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death ride Carson Pass photoI’m having to hold on to the railing as I go up and down steps, as my legs are still recovering from riding my bicycle in the Death Ride over the weekend. It is clearly the hardest athletic event I have ever participated in, and two simple stats make the point:

-          129 miles at a altitude of (6,000 – 9,000 ft)

-          15,000 feet of climbing (like riding from sea level to the top of Mount Whitney)

During the over 11 hours I spent on my bike, I had the opportunity to think about the similarities between participating in such an event, and founding a company.

When I tell friends about the Death Ride, they usually give me the “why the hell would you put yourself through that?” look. I must say I don’t have a very rational answer.

Other friends who are bike riders give me the “good for you, I know it’s going to hurt but I understand why you do it” look. They don’t need a rational explanation; they understand that there is an irrational drive behind pushing oneself beyond “normal” limits (and the Death Ride for a 45-year-old man is beyond those limits).

I get very similar reactions when I talk to people about founding and building companies. If you look rationally at the risk/effort/reward ratios, there are much better and more efficient ways to make a living.  If one wants to optimize for compensation, becoming an investment banker or venture capitalist is a much saner choice. If one is looking for good risk/reward ratios, joining an established and proven organization is a much safer way to go. What drives me to start companies is the same “let’s see where the limit is, and push beyond it” desire that puts me on a bike for 11 and a half hours.

Whether it’s start-ups or cycling, one of the elements that make both experiences great is the camaraderie. At InsideView, I am surrounded by people with my same desire to create technologies that increase productivity and efficiency in businesses across the globe. On the Death Ride, I rode with another 3,000 riders from all over the country. For me it’s the opportunity to collaborate and be around like-minded people that keeps me coming back to the office…and to the bike.

How many of you recently visited a customer support community so that you could resolve your issues related to a new product that you just bought?  Many of us no longer have the patience or time to wait on the phone with technical support when something goes wrong.  That’s exactly what Lithium helps consumers of leading companies with – avoid long wait times in call center queues! Put another way – Call centers are powered by traditional CRM and communities are powered by Social CRM!

Lithium is the leading provider of Social CRM solutions required for building successful enterprise communities on-demand, including proven forums, blogs, ideas, tribal knowledge bases, and a Social CRM platform.

Before the phrase “social media” was in our daily vocabulary, Lithium began executing on their vision of enabling enterprises build and leverage customer communities. Top Retailers, Consumer Product manufacturers, Telcos, and High Tech firms – all use Lithium for supporting their customers.

Seeking to drive their market leadership to the next level,  Lithium chose InsideView as their sales productivity solution – to achieve even higher levels of revenue growth and sales effectiveness.

We thank Lithium and look forward to helping them cement their market-leadership!


BroadVision, a pioneer and innovator in eCommerce solutions has selected SalesView, to ramp up their sales productivity.  We’d like to thank BroadVision and extend a warm welcome.

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