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This week, CRM expert Paul Greenberg continues the Twitter/sales discussion in his recent ZDNet post “Is Twitter Social CRM? Nope.” In the piece he argues that while folks like Jeremiah Owyang and Brian Solis are claiming the micro-blogging tool will become a very useful too for ’social CRM,’ in reality it can’t be due to the “M” — management. If Twitter were to allow the management of conversations around brands and businesses, then it would simply no longer be the freewheeling communication platform it has become.

Paul does conceed though that Twitter can be used as “a channel for finding the customers to engage with and to get data from” and a means for developing “richer customer insights.” How does he differentiate this from Social CRM? We recommend reading the article.

‘Social CRM’ relates to the ability of CRM technology to monitor, engage, and interact, on a social-Web level — essentially, to do its job in a social-Web context. This technology is evolving, from mash-ups to becoming part of CRM offerings out of the gate. The idea that CRM is getting social is hardly new, but it is exciting to see the ways that it keeps getting social. Twitter is latest ingredient in a cornucopia of information that the social Web offers up and we are curious to see what role it can play in the future of sales intelligence. One can observe the limitations that the service currently has for sales prospecting, but as Twitter evolves, we may be singing a different tune.

Update April 8th:  The Twitter + Social CRM discussion continues on ZDNet –  and there’s promising talk of collaboration between industry pundits Paul Greenberg and Brian Solis.  Check out the full discussion thread here:

http://talkback.zdnet.com/5206-17933-0.html?forumID=1&threadID=62379

A lot of interesting blog posts have popped up on the effectiveness of Twitter as a sales tool. This was also a topic covered at the Sales 2.0 Conference in San Francisco during the panel discussion, “Accelerating Productivity: New Sales 2.0 Tools.” The value of Twitter to salespeople is clearly debatable, which is not surprising as the value of the service is probably being analyzed by the majority of tech savvy businesses right now. One thing that is clear is that the popularity of Twitter is exploding, which means that increasingly more prospective sales targets are going to be using it regardless of what vertical you target. But is that enough to make it worthwhile for salespeople to use Twitter as part of their research? Do professionals share enough information within the 140 character limit to give a salesperson true insight to the company? Only time will tell. In the meantime, checkout these other posts to see what other Sales 2.0 bloggers are saying about Twitter:

Following last week’s Sales 2.0 Conference in San Francisco, we’ve seen a steady flow of very interesting articles covering what was presented at the conference and continuing the debate over the nature and objectives of Sales 2.0.

One of the key aspects that was discussed at the conference was the culture of measurement that Sales 2.0 is forming. Check out Jill Konrath’s very succinct summary of Pelin Wood Thorogood’s presentation on measurement in sales and the specific statistics that salespeople need to focus on. Jill also provided great coverage of many of the key points discussed throughout the conference presentations.

Gerhard Gschwandtner, the Sales 2.0 Conference organizer, touched on a subject dear to InsideView’s mission: solving information overload. As Group Swim noted in their summary of Gerhard’s talk, “The [key] thing is the ability to find what you need when you need it,”  an observation we strongly agree with at InsideView and work hard to deliver.

Some attendees were also left wondering about what Sales 2.0 can and will truly deliver. As Andrew Lennon from The Daily Anchor wrote, “In all of my very wonderful conversations with some very wonderful people yesterday, not a single person told me how their product would help me generate more revenue, cut costs, or save time.” Similarly, Bob Thompson from Customer Think noted, “Sales 2.0 is somewhat improved, but mainly by the use of the latest SaaS solutions. Updated tools are Good Things, but only as good as the skill of the user.”

It is clear from these and the many other observations written about the Sales 2.0 Conference that while Sales 2.0 offers many new and exciting advantages, there is still room for progress. Perhaps most importantly, the issue is one of education; clearly teaching salespeople about the specific benefits that they can experience from utilizing sales 2.0 technology and how to achieve those benefits is paramount. And we here at InsideView are certainly up for the challenge! We’ll continue to bring you information and analysis on the evolution of the Sales 2.0 industry and what InsideView is doing to improve the lives of salespeople.

In addition to the excitement surrounding this spring’s Sales 2.0 Conference here in San Francisco, today we were pleased to announce two other huge advancements on the Sales 2.0 front here at InsideView.

First, we’ve teamed up with CRM expert Paul Greenberg, enterprise technology analyst Alex Jefferies and Sales 2.0 author Anneke Seley to produce a series of Sales 2.0 Webinars. The Sales 2.0 Executive Series will begin on March 19, and will explore the latest productivity-enhancing sales strategies in an economic climate where the number of legitimate sales opportunities appears to be shrinking. The sessions will reveal tangible methods for achieving significant efficiencies in sales organizations by empowering them with the information and the tools they need to be successful.  Be sure to join us for a set of informative sessions with some of the best minds in sales and CRM today!

Second, we’re excited to announce that Cast Iron Systems, a leading SaaS integration company and former OneSource customer, has adopted SalesView. The decision for the Cast Iron folks to sign on with SalesView came from the advantage that Sales 2.0 technologies brings over traditional business information services.  Says Cast Iron sales head George Gallegos, “The completeness of the prospect data and the relevance of the alerts, coupled with its powerful CRM mash-up make SalesView a highly effective sales productivity enhancer. The insights we gain from SalesView are key to qualifying opportunities early in the sales cycle so that we focus our efforts only on those prospects who fit squarely into our sweet spot.”

That sweet spot is exactly what we’re going for as innovators in sales technologies, and we hope to continue bringing it to more companies as Sales 2.0 keeps growing.

Release notes for new SalesView release v39

(InsideView – The Sales 2.0 Leader)

SalesView is an on-demand sales intelligence application that increase sales productivity and velocity.  SalesView leverages socialprise technology to bring insights from both traditional editorial sources and emerging social media into enterprise applications.

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NEW FUNCTIONALITY

Embedded LinkedIn “Company Insider” widget – We launched a tighter integration with LinkedIn showing summary connection information before launching to the detailed LinkedIn search results. You will find a new tab in the company details page and a popup box in the Analysis Console and connection results page.

Tagging Lead source as “SalesView” during Export and Data Sync – When exporting new leads or enriching existing ones, we now populate the lead source field in Salesforce.com with “SalesView.”

Identify news sites that require registration or paid subscription – News sites requiring registration will now display a subtle “lock” or “dollar sign” icon.

Introduced PRO monthly payment option – Users can buy SalesView PRO as a reoccurring monthly subscription.  This promotional offer will be available at least through March 21st.

ENHANCEMENTS

Enhanced agent summary text – Our trigger even summary text now emphasizes keyword matches over company name so that users can quickly understand the relevance and context of the article. We also show matches in the article title.

Enhanced duplicate account matching algorithm – During export of Accounts and Contacts to Salesforce.com, we now match website and partial company name to identify potential duplicates.

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