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The title tag is an HTML title element critical to both SEO and user experience that is used to briefly and accurately describes the topic and theme of an online document.

The title tag is displayed in two key places:

  • Internet Browser – Title Tags display in the top bar of internet browsers.

title tag in browser

  • Search Result Pages – Search engines display title tags in their results along with another less important on-page factor, the meta description tag.

title tag in search results page

Importance for SEO:

Historically, the title tag has consistently been one of the single most important on-page SEO factors. Before search engine algorithms increased their complexity, the title tag was an easy way to try and determine the topic and relevancy of a page. As search engines evolved, their algorithms started to include additional factors such as link data, social media interaction and traffic/performance metrics. The title tag, however, still holds great value for on-page search engine optimization.

According to SEOmoz’s annual Search Ranking Factors survey of 37 influential thought leaders in the SEO industry, 35 of the 37 participants said that keyword usage in the title tag was the most important place to use keywords to achieve high rankings.

Creating Optimized Title Tags

Title tags are one of the best return on investment SEO techniques because they are a low effort and high return task. Most blogging platforms like WordPress and Drupal either provide built in solutions or downloadable add-ons to provide access to create and edit title tags.

Optimization Tips:

  • Be Accurate – Try not to wonder off topic with your title tags as they are used as a relevancy factor to describe a page in search engine algorithms. Stray too far off the path and you may look like you’re spamming, keyword stuffing or other manipulative techniques.
  • Don’t Target Too Many Terms on One Page – A good rule of thumb is to try not to target more than a couple keywords per page. If you could create a standalone article on the topic, it should be its own page. This method allows search engines to more easily determine the topic and relevancy of your page.
  • Optimize Your Length for Results Pages – Search engines standardize their results pages by limiting the amount of characters they show per element of a listing. Title tags are allowed a maximum of 70 characters is the maximum amount of characters before they display an ellipsis – “…” to signify that a title tag has been cut off. Your title tag may not make sense to a user if it gets cut off before the point is made, so be sure to check title tag length. Additionally, don’t go overboard with keywords and use common sense to know what looks too long.
  • Keyword Placement and Order Matters – According to SEOmoz’s survey, the earlier the keyword is used in the placement of the title tag, the more helpful it is for ranking factors. Additionally, because it is near the beginning and likely not cut off at the 70 character limit, the more likely a user will see it and click on your search result listing.
  • Try to Be Enticing – Your title tag is a searcher’s first impression with your page and sometimes brand. Leverage the title tag to not only optimize for SEO but also for user experience. Studies have shown that the message you convey in your title tag can get your more traffic than the search result listing ranked above you. Think of the following example – which one would you click on?:

Option A: Digital Cameras – Company Name

Option B: Buy Digital Cameras and Accessories – Limited 20% off – Company Name

Search Engine Result Pages

One last thing to note is that any keywords in title tags, meta descriptions and display URLs that match the performed search query will be bolded on the search results page. With searchers using title tags to determine which listing they click on, an optimized and enticing title tag can increase click-through rates and greater brand awareness.

By: Christopher Kelly

Engaging with today’s new breed of socially-enabled buyer, or Customer 2.0, has become increasingly difficult for B2B sales and marketing organizations.  Traditional marketing tactics have become increasingly ineffective.  Inbound marketing, which is focused on generating relevant content that results in “getting found” by customers vs. the other way around, has brought new life for marketing.  Similarly, B2B sales organizations are adopting inbound selling (a.k.a. social selling) to drive prospect engagement in the latter stages of the buying process.

Getting found requires not only relevant content but also good visibility on search engines (which is where most customers begin their research.)  Making your content visible to Google and other search engines requires SEO (search engine optimization.)  SEO is often confused with online marketing and inbound selling, but is in fact a very distinct discipline.  As we’ve explained in a previous post, the equation for getting found looks something like this:

SEO + Inbound Marketing = Getting Found (by search engines AND customers)

So without further ado, he are 20 key SEO terms that inbound marketing professionals must understand:

301 Redirect – A redirect is a technique for forwarding one URL to another URL. It’s a useful and dangerous tool to seamlessly forward visitors and search engine spiders to a new URL for one of several reasons including if a website needed to change its domain or a time sensitive page like a contest has expired and is no longer relevant. 301 redirects, unlike 302 redirects, also transfer PageRank and SEO value to the new URL.

Breadcrumb – A breadcrumb is a navigational trail used on web pages to display where the page sits in the hierarchy of the website. Each level of the breadcrumb is usually a link back to the referenced page. An example breadcrumb looks like this: “Home > Category > Product Page”

Canonical – Similar to the 301 redirect, URL canonicalization is an HTML tag to help eliminate duplicate copies of the same page on a website. Unlike redirects, canonical URL tags are only used for search engine spiders to signal that the duplicate pages have a single source.

Co-citation – Co-citations are links used to establish similarity between two web pages. If sites A and B are either linked to or cited by site C, then they may be related to each other even though they may not directly link to each other. For an example, say your blog about banking is linked to from 1,000 other websites that also link to WellsFargo.com. Search engines will use the existence of 1,000 co-citations to establish relevance between your blog and Wells Fargo.

CSS – CSS, or Cascading Style Sheets, is part of HTML code that outline the layout of different elements of your site such as your header, content area, widgets, etc.

Image Alt Text – Alt tags are used in the HTML code to describe images on a web page. Since search engines cannot see images, the use alt text along with other factors to determine what the image is and how relevant it is. An example of alt text: <img src="image24094.gif" alt=”Latest picture of BP oil spill>

Inbound Link – An inbound link is a link from an external site to your site. An example would be if Site A adds a link to Site B on its homepage. Site B would have an inbound link from Site A. To see how many inbound links your site or page has, use the Yahoo! Site Explorer tool.

Indexed Pages – Indexed pages refers to the number of pages of your site that search engines have found, crawled and stored in their index. A page cannot rank for a search term unless it is in the search engine index.

Internal Links – Unlike inbound links, internal links is a link from one page on your site to another page on your site. An example would be if Site A added a link to the About Us page from the homepage of Site A. Internal links are valuable for SEO, although not considered to carry the same weight as an inbound link from an external source.

Long Tail – Long tail refers to uncommon search queries, generally phrases that are 3+ keywords in length. Popularized by Chris Anderson, long tail refers to the statistical probability distribution that there is a larger share of traffic to be gained by targeting the large number of uncommonly searched queries as opposed to the few, but wildly competitive and highly trafficked head terms.

NoFollow – A link element used in the HTML code of a link to tell search engines to not pass any SEO value or PageRank through the link. It was created to prevent spam in blog comments that the blog author could not control. An example of the nofollow code: <a href=”http://www.example.com/” rel=”nofollow”>discount drugs</a>

NoIndex – Noindex is a HTML tag that tells search engine spiders to prevent storing the page in a search engine index. It can be used for private information that you would not want anyone to find through a search engine. Found in the <head> section of the web page, an example code looks like: <meta content=”noindex” />

Outbound Link – An outbound link is a link from your site to an external site. An example would be if Site A adds a link to Site B on its homepage. Site A would have an outbound link to Site B.

PageRank – Is a link analysis algorithm, assigning a numerical weighting for the total value and trust accumulated by your entire site (all pages) based on the quantity and quality of the links pointed at your site.  Links are used by the search engines as the main factor determining trust, relevancy and the importance of a page and domain based on the quantity and quality of the links that point to it. Every link on the web is treated as a “vote” and that the more votes a page has, the more value its vote’s pass.

Robots.txt – Robots.txt is a protocol that determines the accessibility of specific pages on a domain to search engine spiders. The robots.txt file tells search engine spiders which pages to disallow any crawling or indexing before the spider even reaches the page. Try typing in any domain followed by /robotx.txt and see one for yourself: http://www.google.com/robots.txt

Spider A search engine spider is an automated program, known as a robot or crawler, that navigates through the web, crawling and indexing content from sites into a search engine index.

Subdomain – A subdomain is a domain that is part of a larger domain. An example would be Money.CNN.com is a subdomain of www.CNN.com. Subdomains are treated as separate sites from the larger domain it’s a part of and do not carry over the SEO value from its parent domain.

Subfolder – A subfolder is a folder or path contained within a domain. An example would be www.google.com/adsense is a subfolder to www.google.com. Subfolders are treated as the same site as the parent domain and carry over all SEO value.

Title Tag – Title tags are HTML tags in the code of a web page that define the title of the page. Title tags are displayed in the menu bar of internet browsers and on search engine results pages with a short meta description snippet. They are one of the most important on-page factors for SEO.

WHOIS – WHOIS is a query protocol to determine who the owner of a website is. Many resources are available to search WHOIS records such as Network Solutions. Private registrations can be used to hide contact information for WHOIS records.

By: Christopher Kelly

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With healthcare reforms under way in the US, saying that the healthcare industry is undergoing a sea of change is an understatement! Bottom line – many companies across the healthcare value chain are impacted – be it insurers, technology providers, or benefits firms. For healthcare providers, like others,  focusing on finding new growth opportunities and improving profitability through higher productivity are both critical.

Recently, we’ve been seeing tremendous interest in InsideView from companies across the healthcare sector, as they look to boost sales productivity and pursue new market opportunities created by healthcare reform – these include firms in the Fortune 100 as well as emerging technology leaders.

We’d like to thank these healthcare firms for choosing InsideView, and are excited about doing our part for the healthcare industry.

Twitter has fast become one of the leading online resources for finding, connecting and engaging with customers and prospects. Most organizations and salespeople have Twitter profiles, but only a few percent actually drive sales leads and generate a return on investment from Twitter. With so much potential, why are most Twitter profiles unsuccessful? Like most things online, the general consensus is that most users don’t know what to do or how to optimize their profile pages for success.

Without further ado, here are 5 steps for twitter optimization:

1. Fill Out The “About You” Info (Http://Twitter.Com/Settings/Profile) Making Sure To Set a Location and Fill Out the Bio.

Great way to add credibility and promote trust on first impressions. Not only does having this information make you stand out from other Twitter users, it shows that you are not a controlled bot program. Additionally, if your Twitter page shows up in a search results page, your Name, UserName and Bio are displayed to the searcher.

2. Add a Custom Background With Contact Information

With Twitter’s restrictions on page customizations, it’s hard to fit everything you’d like to in the tiny amount of space they give you. This is why many users and business are using a customized background with detailed contact information. See some great examples from SEOmoz, Michael Gray and HubSpot.

3. Use a Custom Avatar

Another key factor in gaining trust and credibility is a professional avatar. Preferably of yourself or your company logo, your avatar will help familiarize you with your customers and visitors, and only helps to increase your brand awareness.

4. Be Consistent With Your Tweeting Activity

Think of tweeting as a weekly activity just like blogging (Note: it should be a daily activity, but set realistic goals and try to beat them). Think of how relevant a news site would be if it posted 30 stories one day and then did not post again until three weeks later. Try to post at least once a day or a few times a week. Outlining a content schedule with upcoming events is a great way to think of new tweets.

5. Be Attractive To Casual Visitors

Ask yourself this question: Would you read it if it was someone else’s Twitter? Make your content exciting, unique and follow-worthy. Tweet about interesting news stories in your industry – not just your product, give away freebies, have contests and ask questions. Do anything you can to stir up interest and conversation.

By: Christopher Kelly

dwight-schruteLeads are coveted. Leads are adored. We score leads and we nurture leads. Leads are measured in meticulous detail, and continue to keep many, myself included, up at odd hours of the evening. Leads are made famous in movies and television alike. My favorite all time sales guy, Dwight Schrute, spent one entire Office episode asking one question:  ‘When are the leads getting here man?’

At best, the lead qualification process energizes and enables fruitful sales engagements which delivers prized funnel into the forecast. At worst, lead qualification is a cycle dialing, canned email popping machine who slowly beats prospects into submission.  If you are seeking ways to improve your ability to accelerate lead qualification, and aren’t interested in beating your prospects into submission, here are a few things to consider:

  • Knowledge is Power – It is critical to provide timely and relevant sales intelligence at the fingertips of your lead qualification team, and in many cases this falls right within your CRM. When I say sales intelligence, I don’t mean employee counts, revenue, URL, and geographic location which is typically what lead qualification teams leverage. I am talking about surfacing social profiles and social connections, presenting the climate of the prospects business and uncovering what is being said and about that prospect in the online world. Customers, particularly Customer 2.0, will appreciate this knowledge on the front line and will become more open to meetings and demonstrations and allow you to accelerate more leads into the funnel.
  • Speed, I am Speed – Speed is also extremely critical in terms of engaging with leads. Study after study shows the material degradation of leads as the seconds fly away. Without providing a tightly integrated sales intelligence solution to your sales team, those resources will waste critical minutes attempting to uncover some form of intelligence. Lead qualification team members will run to LinkedIn, Google, legacy data providers like Hoovers and Onesource to hopefully extract something meaningful. That wastes valuable time and will not provide a complete and relevant profile of your prospects.
  • Call Around the Lead – The ability to profile contacts and executives wider and deeper in an organization is paramount to improving lead qualification since let’s be honest, your decision makers are not out filling lead forms all day. The fact that someone came to your website or attended a campaign event demonstrates that at least someone believes there is a need for your solution. Through a comprehensive sales intelligence solution, such as SalesView, your sales team will be able to uncover additional contacts and easily find a credible message to have a better conversation.

As the buying process continually evolves and the competitive landscape becomes more and more crowded, differentiating yourself on the very first engagement has become more critical than ever. Using real time and accurate sales intelligence to improve your conversations and quickly engage with multiple contacts in a credible fashion will drive many more leads into opportunities and ultimately allow your Inside Sales managers get a better nights sleep.

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How many of you recently visited a customer support community so that you could resolve your issues related to a new product that you just bought?  Many of us no longer have the patience or time to wait on the phone with technical support when something goes wrong.  That’s exactly what Lithium helps consumers of leading companies with – avoid long wait times in call center queues! Put another way – Call centers are powered by traditional CRM and communities are powered by Social CRM!

Lithium is the leading provider of Social CRM solutions required for building successful enterprise communities on-demand, including proven forums, blogs, ideas, tribal knowledge bases, and a Social CRM platform.

Before the phrase “social media” was in our daily vocabulary, Lithium began executing on their vision of enabling enterprises build and leverage customer communities. Top Retailers, Consumer Product manufacturers, Telcos, and High Tech firms – all use Lithium for supporting their customers.

Seeking to drive their market leadership to the next level,  Lithium chose InsideView as their sales productivity solution – to achieve even higher levels of revenue growth and sales effectiveness.

We thank Lithium and look forward to helping them cement their market-leadership!


Of course, you need to be an employee so that you get a paycheck to be a consumer :)

But the point we’re making is that within today’s enterprises, employee behavior is mimicking Consumer 2.0 – especially when employees learn about and choose solutions for their enterprise. In other words, Consumer 2.0 has led to Employee 2.0 and Enterprise 2.0.

What does this mean to sales and marketing organizations? To sell effectively to enterprises today, you need to understand Consumer 2.0 (aka Customer 2.0) and Employee 2.0 and their buying behavior.

Well, that’s exactly what WageWorks is doing, and winning.  WageWorks is a fast-growing market-leader that provides consumer-directed spending solutions to 40% of the Fortune 100. Think Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Commuter benefits etc.

And WageWorks has been a customer of InsideView, as part of their Sales 2.0 strategy. Thank you WageWorks!

Josiane Feigon

Guest post by Josiane Feigon – author, blogger, entrepreneur, and founder of TeleSmart Communications.

I was shopping for a new road bike last week and trying to figure out the difference between the steel, aluminum, and carbon frames. In explaining the differences, the guy said, “This heavier bike is like the 1.0 version and this newer, lighter one is like the 2.0 version.” Bingo — sold! These days everything that carries a 2.0 stamp promises a glimpse of what the future holds.

The Sales 2.0 Conference East takes place in Boston today. Sales leaders have gathered once again to learn about the latest tools, processes, and best-practices that will increase sales productivity and ultimately drive revenue. As I ponder the evolution of Sales 2.0, I think back to a question posed by an audience member at the 2nd Sales 2.0 Conference in March 2009 that gave everyone pause – Should we first focus on defining “Customer 2.0” and their buying process before moving on to “Sales 2.0”?  A year later, the answer is a definitive yes.

In the last five years Web 2.0 and social media have fundamentally changed customer behavior and their buying process.  Those changes have put the customer in the driver’s seat and in control of the conversation, which in turn demands that B2B sales professionals adopt different tools, tactics, and processes for listening, connecting, and engaging with their social customers.  This explains the growing interest in Sales 2.0 and Social Selling.

Customer 2.0 InsideView

Customer 2.0 has arrived and they’re moving fast.  These techno-savvy, socially engaged buyers don’t want to be sold to. They have survived one of the toughest economic landscapes in history, and they’re traveling light — smart enough to know what they DON’T want:

  • They’ve been lied to, betrayed, and held in sales headlocks listening to empty product pitches. They don’t want to be pushed, pitched, or prodded any more.
  • They don’t want to be sold to, read email clichés like “premiere solutions provider” or “next-generation,” or sit through “death by PowerPoint” demos or presentations.
  • They don’t want to stand in long-lines. They much prefer going through the quick self-service queue.
  • And they don’t want to be spoon-fed a big dinner that ends up making them sick. They want to eat bite-sized pieces, full of flavor, that they can pick up with their own hands and easily digest.

And they’re smart enough to know what they DO want:

  • They want you to really listen to their needs, to tell them why their business is unique and makes a difference.
  • They want to shop through their own channels, and they are really good at it. They scope the market on their own and are resourceful and smart when it comes to making choices — they may actually know more about your product than you do.
  • They are very social and easily influenced. When making a decision, they are much more likely to listen to friends and colleagues before they listen to your sales team.
  • They have their own rhythm. They’ve learned how to wait for desperate discounting at the end of the month — that’s where the deals are. But surprisingly, they aren’t looking for deals, they aren’t looking to be the next hero, they just want to know their investment is solid because they don’t want to check it/rebalance it/refresh it over time.

Customer 2.0 travels light and moves fast! Is your sales team equipped to keep up?

Bicycle 1.0 Bicycle 2.0

About Josiane Feigon

Josiane Feigon is author of the book, Smart Selling on the Phone and Online- the sourcebook for inside sales. Her Cubicle Chronicles blog is voted among the top 25 sales blogs. She is founder and CEO of TeleSmart Communications, a 20-year veteran and thought leader of the industry, Josiane is recognized as one of the world’s leading experts on inside sales team and manager talent, providing consulting, coaching, and training solutions for hundreds of Fortune 1000 companies. Visit Josiane’s website: www.tele-smart.com, and read her blog, purchase her book and download her latest ebook and white papers.

A 20-year industry veteran, Josiane is the founder of TeleSmart Communications. Since 1994, this San Francisco-based solutions provider has been a leader in developing global Inside Sales teams and managers.

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Saba Software LogoInsideview is excited that Saba Software has chosen SalesView to take their sales productivity to the next level, globally.

Saba software is the market-leading provider of people systems that enable today’s people-driven enterprises.  Saba’s customers include global companies in every major industry vertical and over half of the Fortune 100 firms.

We look forward to helping them get there quickly.

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Earlier this week I spent the afternoon at Altitude 2010, hosted by HP and Box.net, where I had the pleasure to be around Silicon Valley’s best and brightest to discuss the future of Cloud Computing in the Enterprise.

Every speaker had the same belief, that the move to cloud computing is inevitable, because of its superior value, scalability and availability at a reduced cost. There was also broad agreement that we will continue to see a consumerization of enterprise technology, drawing on the best aspects of consumer products (user-friendly, viral, freemium…) to increase the value that corporations get from IT.

While these trends seem unavoidable, the pace of adoption is likely to remain measured. Unlike consumers who quickly flock to new, better things, corporations are deliberate and often slow to adopt.

Putting one and one together, I thought: what an opportunity! An inevitable trend that evolves slowly gives those who are not timid a competitive advantage. In the world of sales, that advantage is the opportunity to be amongst the first to adopt a new trend, and to show our customers and prospects that we are ahead of the curve. Companies want to do business with people and companies who lead, and not with laggards.

key technologies in the last 15 years

Are you spending enough time to understand the trends in your market (in my case they include Sales 2.0, Customer 2.0, Social Media for Sales, Social CRM, Data vs. Intelligence)? Do you have an opinion on how they will impact your market? Do you make your opinions known (via email, blogs, twitter…)? Do you know how to translate those views into a relevant outreach that will get the attention of your prospects and customers?

If you want to be viewed as adding value to your prospects and customers, the answer has to be resounding yes for all of the above.

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